![]() ![]() Sentiment - particularly sarcasm - is notoriously hard to pick up in text, with senders intending to write a friendly or jokey email, but coming across rude, for example.Ī 2005 study by behavioural scientists at New York University found that inaccurate assumptions are often made by email recipients. Jeff Bonfonte said that smartphones could go cold, for example, if someone emails from a cold place (illustrated with a stock image)
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